Privacy Policy

2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including:

• Full name
• Phone number
• Email address
• Physical address (job site or billing address)
• Business name and ABN (if applicable)
• Details relating to electrical work, quotes, or service requests
• Payment and invoicing information
• Website enquiry details
• Any other information voluntarily provided to us

3. How We Collect Personal Information

We collect personal information in the following ways:

• Through our website contact or quote forms
• Via phone calls, emails, SMS, or written correspondence
• When providing quotes, invoices, or contracts
• Through job management, accounting, or CRM software
• During on-site consultations or service delivery

4. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

• Providing electrical services and completing contracted work
• Preparing and issuing quotes and invoices
• Communicating about jobs, schedules, and services
• Managing customer accounts and records
• Meeting legal, regulatory, and safety requirements
• Improving our services and customer experience
• Marketing our services (where consent has been provided)

5. Disclosure of Personal Information

We may disclose personal information to third parties where necessary, including:

• Employees, contractors, and apprentices
• Accounting, legal, insurance, and professional advisers
• Software providers (e.g. invoicing, project management, CRM systems)
• Regulatory authorities where required by law
• Utility providers or governing bodies (e.g. SAPN, energy retailers)

We do not sell personal information to third parties.

6. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes:

• Secure electronic systems and password protection
• Restricted access to sensitive information
• Secure cloud-based platforms used for business operations
• Physical security of hard-copy documents

Information is retained only for as long as necessary for business, legal, or regulatory purposes.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and analyse website traffic. This may include:

• IP addresses
• Browser type
• Pages visited and time spent on our site

This information is used for statistical purposes only and does not personally identify you.

8. Accessing and Correcting Your Information

You may request access to personal information we hold about you or request correction if it is inaccurate or outdated.

Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached your privacy, you may contact us directly. We will investigate the complaint and respond promptly.

If the issue is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our legal obligations or business practices. The latest version will always be published on our website.

11. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Renelec Pty Ltd

📧 Email: admin@renelec.com.au

📞 Phone: 0423213815.

📍 Adelaide, South Australia